Knowledge Processes Embedded in Task Structures: Implications for the Design of a Technical and Organisational Solution

In this paper, we elaborate on the idea that the processes of managing individual and organizational knowledge are situated in the context of work and emerge from the workplace practices. We address the relationship between Business Process-orientation and work practices as they represent the formal and the situated perspectives on work respectively. We examine the mediating role of information and communication technologies in the creation of collective knowledge within communities of practice from a Business Process-oriented viewpoint. The paper proposes a series of design implications and presents a prototype solution for a knowledge management system.